Legal

Terms of Service

Last updated: February 2026

Welcome to HonestRent. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using HonestRent, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Definitions

  • "HonestRent", "we", "us", or "our" refers to the HonestRent platform and its operators.
  • "User", "you", or "your" refers to any person who accesses or uses our services.
  • "Content" refers to any reviews, ratings, comments, or other materials submitted to the platform.
  • "Services" refers to all features and functionality provided by HonestRent.

2. Eligibility

You must be at least 18 years old to use HonestRent. By using our services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

3. Account Registration

To submit reviews, you must create an account. When creating an account, you agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorised access
  • Accept responsibility for all activities under your account

4. Review Guidelines

When submitting reviews, you agree to the following guidelines:

Do:

  • Write honest, truthful reviews based on your genuine experience
  • Only review properties where you have been a tenant
  • Be constructive and fair in your criticism
  • Provide accurate information about rent and tenancy details
  • Respect the privacy of others

Do Not:

  • Post false, misleading, or defamatory content
  • Review properties you have not personally rented
  • Include personal attacks, hate speech, or discriminatory language
  • Disclose personal information about landlords, agents, or other tenants
  • Post spam, promotional content, or irrelevant material
  • Attempt to manipulate ratings or submit fake reviews
  • Violate any applicable laws or regulations

5. Content Ownership and License

You retain ownership of the content you submit to HonestRent. However, by submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, and display your content in connection with our services.

This license allows us to display your reviews publicly, include them in aggregated statistics, and use them to improve our services. We will respect your anonymity settings when displaying your content.

6. Content Moderation

We reserve the right to review, edit, or remove any content that violates these Terms or that we deem inappropriate, at our sole discretion. This includes, but is not limited to:

  • Content that violates our review guidelines
  • Content that infringes on intellectual property rights
  • Content that is potentially defamatory or libellous
  • Content submitted by users who violate these Terms

We are not obligated to monitor all content but may do so at our discretion.

7. Disclaimer

Reviews represent individual opinions. The reviews and ratings on HonestRent are submitted by users and represent their personal experiences and opinions. We do not verify the accuracy of reviews and do not endorse or guarantee any content. Users should conduct their own research before making rental decisions.

HonestRent is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted, error-free, or secure.

8. Limitation of Liability

To the maximum extent permitted by law, HonestRent and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use of or inability to use the service
  • Any content submitted by users
  • Any decisions made based on information from the service
  • Unauthorised access to your data

9. Indemnification

You agree to indemnify and hold harmless HonestRent and its operators from any claims, damages, losses, or expenses (including legal fees) arising from your use of the service, your content, or your violation of these Terms.

10. Intellectual Property

The HonestRent name, logo, and all related graphics, designs, and service marks are our property or the property of our licensors. You may not use our trademarks without prior written consent. The platform's design, code, and functionality are protected by copyright and other intellectual property laws.

11. Termination

We may suspend or terminate your account and access to our services at any time, with or without cause, and with or without notice. You may also delete your account at any time through your account settings. Upon termination, your right to use the service will immediately cease.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Contact Us

If you have any questions about these Terms, please contact us:

Terms of Service — HonestRent